Providers
Version 2026-11-01 · Last updated 2026-11-01
ON THIS PAGE
These are the services Eddi uses, what each one receives and where it processes it. This list is section 7.2 of our Privacy Policy.
Providers and what they receive
| Provider (its role in this policy) | What for | What it receives | Where it processes | Leaves PH/SG? |
|---|---|---|---|---|
| Anthropic (our AI model provider; Claude API, on Eddi's account) | The AI work that runs without the Organisation's own Claude: background work (indexing and reviewing footage, checks), usage included in free plans, and work when no Claude is connected (5.1) | As in 5.1: messages, comments, briefs, brand material, website text, transcripts, clip reviews, frames and contact sheets of footage and drafts, file and folder names. (On the Organisation's own API key or Claude, see the connector row and 5.3.) | United States | Yes |
| OVHcloud (our hosting provider) | Hosting the app and its files | Everything stored in the app | Singapore (planned; today the app runs on our own machine in the Philippines) | No |
| Backblaze (B2; our storage and backup provider) | Copies of footage originals (so the app needn't keep them on disk), and the off-site backup | Footage originals; every stored file (uploads, renders, library data including transcripts and reviews, brand kits); a daily copy of the database (accounts, connections, logs), the last 14 kept; a copy of the database made just before an Organisation is purged, kept 30 days (9.1) | United States or the EU | Yes |
| Cloudflare (Tunnel; our network provider) | The network connection the app is reached through today | All traffic to and from the app, including IP addresses, sign-in cookies and content in transit | Global network | Yes |
| EmailIt (SMTP; our email delivery provider) | Sending invites, password resets, approval emails, deletion warnings and administrator alerts | Recipient email and name, Organisation name, the email's text and link | — | — |
| Monitoring and logs (for example Grafana Cloud; our monitoring provider) | Storing and searching the app's request logs, to run, secure and fix the Service | Request logs (3.6): time, method, address, response code, time taken, IP address | — | — |
| Dropbox, Google (Drive), Microsoft (OneDrive), or the Organisation's own bucket (cloud drives and storage buckets the Organisation connects) | File sources the Organisation connects, and the folder it picks for Eddi there | Eddi reads and downloads files; it writes copies of uploads and drafts only into Eddi's own folder (Terms 10.2a) | Per the Organisation's account with them | Usually yes (US) |
| ElevenLabs (an AI voice, music and transcription provider the Organisation chooses to use) | Voiceovers, sound effects, generated music, online transcription | Script text and prompts; for transcription, the clip's audio. Only on the Organisation's own ElevenLabs key | United States | Yes |
| OpenAI (an AI voice provider the Organisation chooses to use) | Voiceovers | Script text. Only on the Organisation's own OpenAI key. (The app doesn't offer OpenAI transcription to Organisations.) | United States | Yes |
| Kie.ai, and the models it hosts (for example Flux, Wan) (an AI footage provider the Organisation chooses to use) | AI images and video footage | Prompts, and any reference image (which may be a frame of footage). Only on the Organisation's own Kie.ai key, within the monthly limits it sets in Settings | — | Yes |
| Higgsfield | AI video | Not offered to customer Organisations (used only by our own team, for testing) | — | — |
| Freesound (a sound and music library) | Searching and downloading sounds and music | Search words chosen by Eddi (no personal data), on Eddi's key or the Organisation's | Spain (EU) | Yes, no personal data |
| Pixabay (a stock footage library) | Searching and downloading stock video | Search words only, on Eddi's key | Germany (EU) | Yes, no personal data |
| Gravatar (Automattic; a profile photo service) | Showing a person's Gravatar photo in the app when they haven't uploaded one | A hash of the person's email address, and the IP address and browser details of whoever is viewing the photo | United States | Yes |
| YouTube, TikTok, Instagram, and websites (social media and video platforms, and websites, the Organisation links to) | Fetching a video or reading a page from a link the Organisation gives | The link; for Instagram, our server signs in with an account of ours | — | Yes, the request only |
| EmailIt (our email service provider for the website's waitlist) | Storing waitlist sign-ups and sending updates about Eddi, including marketing emails (2.1a) | Email address, what you make, website or channel, page, campaign tags and ad click IDs, time; delivery, unsubscribes and, if on, opens and clicks | — | — |
| Reoon (our email verification provider) | Checking that a waitlist email address can receive mail | Email address | — | — |
| The Organisation's own Claude, through Eddi's connector, or its own Anthropic API key (the Organisation's own AI provider account; the main path, 5.3) | Working on its videos on its own Claude account | What its Claude asks Eddi's tools for (files, briefs, frames, transcripts) | Under its agreement with Anthropic | Yes |
| Dodo Payments (our payment provider, which acts as reseller and Merchant of Record; its own controller, 1.3; Privacy Policy, Cookie Policy) | Selling paid plans: checkout, payment, tax, invoices, renewals, refunds, disputes (3.11) | Collected by Dodo in its checkout and customer portal: the buyer's name, email, company name, tax ID, billing address, payment method details and IP address. From us: the Organisation's id, the plan, the buyer's email, refund requests, and dispute evidence (3.11) | Outside the Philippines | Yes |
| Cloudflare (our website hosting and content delivery provider) | Hosting and delivery for the website, and its forms (2.1, 2.4) | Visitors' IP addresses and request logs; what is sent through the site's forms (waitlist sign-ups may be stored there); the short-lived abuse-prevention record (2.1) | Global network | Yes |
| Cal.com (our booking tool; independent service, 2.2) | Demo booking, from the calendar on our site | Name, email, kinds of videos made, chosen time, notes; its own cookies | — | — |